Reporting and Analytics

Success requires great attention to detail. How do you examine all the facets of your customer’s experience? And how do you find the simple flaws that require immediate action?

Analyze performance any time of day or night by accessing up-to-the-minute data online with Beyond Hello’s robust reporting suite.

Mystery Shopping Management System, The Mirror

Data Collection Video

Reporting Video

The Mirror is comprised of numerous user-friendly, easy-to-interpret reports, available in multiple formats including web, PDF, and Excel. The various reports let you look at a general overview, check trending or rankings, view individual location scores, or drill down to examine specific details. Comprehensive comparative reports are also available for combined data from multiple services, such as mystery shop reports and customer satisfaction surveys.

You control access to report data. We provide unique logins for managers within your organization, allowing for varying levels of access to information. Additionally, we schedule one-on-one training or group webinars to fully explain how to access and interpret your reports.

QuickStart User Guide for Reports (A printable comprehensive guide to online reporting capabilities for clients of Beyond Hello, 34 pages, 2.60 MB)
QuickStart Shortcut Card for Reports (A printable summary of online reporting capabilities for clients of Beyond Hello, 2 pages, 104 KB)