Our carefully selected mystery shoppers visit your location to interact with your staff and examine the appearance of your facility. Using your company’s standards as a benchmark, they report back with detailed and objective evaluations, helping you determine how their experience measures up to your service goals. Learn more about Beyond Hello’s mystery shopping service.

Give your customers a place to voice their opinions, and learn from them as they report on their own experiences. Through the use of interactive voice response (IVR) and interactive computer response (ICR), your customers can quickly and easily complete surveys by phone or online. Encourage participation by promoting the survey on receipts, signage, company literature, or your website, and consider offering an incentive for completing the survey. Results are hosted online and are available to you 24/7.

Help sustain a positive company culture by listening to what employees at every level of your organization have to say about their own experience as an employee. Survey data can be collected by phone (IVR) or computer (ICR). Use the surveys to measure the success or failure of various company programs or policies, and identify employee concerns early enough to address them and increase retention.

With this customer experience optimization tool, our mystery shoppers place calls to your call center or other company facility to evaluate the level of telephone courtesy, helpfulness, and/or selling skills. Check for inconsistencies or missed sales opportunities that warrant re-training. Access the call recordings and easily view comparative data reports online, anytime.

Optimize your website for customer satisfaction and retention. We’ll put your website to the test from your customer’s point of view as we navigate through the “browse, purchase, and return” processes. Computer screen shots and comments will provide a roadmap of the typical customer’s experience on your site.

One of our well-prepared auditors visits your location and—with location management present—conducts an assessment of merchandising or operational issues, such as pricing compliance, layout requirements, inventory availability, signage placement, or promotion execution to determine if specifications are being met.

Let us help you develop or refresh your custom training materials, or use our ready-to-deliver program of customer service fundamentals. Our customer service training can be used to instruct new employees or as a valuable review for existing staff members. Promote customer loyalty by renewing focus on critical communication techniques, selling skills, and problem resolution methods. Testing results can be collected by phone (IVR) or computer (ICR) and hosted for easy online access.

Our data hosting solution offers you one-stop access to all your data, from employee testing scores, to store visit reports, to customer comment cards, making it easier for you to analyze information from multiple sources. Provide us with any data you’re collecting, and we’ll organize it into an easy-to-use format that is available online 24/7.

See first-hand what your customers really experience. A trained video shopper is sent with recording equipment to discreetly document critical customer interactions. Use it to identify training points or to create a cutting-edge coaching tool. Video can be streamed or delivered on DVD.