Client Testimonials

Since 1991, our clients have relied on us to accurately reflect their customers’ experience. Our custom-created programs, high quality assurance standards, comprehensive online reporting, and personalized staff support have helped us create a loyal and diverse collection of partners.

Our treasured clients include a wide variety of industries such as specialty and luxury retail, national chains and big box stores, shopping malls and outlet centers, wellness clinics and vision specialists, coffee shops and restaurants, to name a few.

We’re proud of the strong partnerships we’ve formed with our clients and appreciate their willingness to share a few kind words about the value of working with Beyond Hello.

Sunglass Hut

"Working with Beyond Hello has been a pleasure. Not only do they provide us with excellent tools to measure and improve our levels of customer service, they also deliver excellent customer service. Everyone at Beyond Hello has enthusiastically partnered with us to create an evaluation and reporting format that meets our needs."

Donna Karan

“Beyond Hello is very attentive, helpful, and knowledgeable regarding secret shops.”

Chelsea Property Group

“We are acutely aware of the importance of superior customer service in today’s competitive retail environment. By setting up a program with Beyond Hello to shop every tenant in our portfolio quarterly, we believe we have provided them with a valuable tool to maximize service and sales… As we endeavor to exceed our customers’ expectations, Beyond Hello has, and continues, to exceed ours.”

LensCrafters

“The relationship and responsibility that the owners take to work with the client are above and beyond the typical vendor-client relationship. This also proves true with each associate at the Beyond Hello office. If I didn't know better, I would think that Beyond Hello associates are on (our) payroll.”

Trek Bicycles

“We value the friendliness, the competency, and the relationship.”

Jockey

“(The) system is easy to use. The groups I support can easily gather the data they need without my intervention.”

Phillips-Van Heusen

“You are always willing to do whatever it takes to fulfill a client need. Your expertise and feedback is always welcome and appreciated as our training and service programs evolve.”

Casual Male Retail Group

“We appreciate the flexibility of your organization to meet all of our associate and customer feedback needs, as well as your ability to look at different options, develop new strategies, and alter practices with just a few conversations and a couple of emails. There's never any stress or drama, the work just gets done quickly and accurately!”

Ron Jon Surf Shop

“We value your openness to requested changes and flexibility in meeting our needs. I like that our reporting can be customized to our store's needs. Your team has always been very helpful and responsive.”

Synergy

“I feel that I have a family at Beyond Hello.”

Dolce & Gabbana

“Beyond Hello has provided exceptional customer service and is very open to feedback and suggestions. We have a very specialized client and high standard for shoppers. This service allowed us the ability to provide stores with meaningful and expedient feedback from the program.”

SAS Shoemakers

“It has always been a pleasure working with each and every one of the staff at Beyond Hello. You attend to our needs and are more than willing to adapt to any changes we have in our shop requirements and to work with us on the scheduling of the store shops.”

Joyce DeBeck & Associates

“We value the experience and expertise of your management and staff, and we appreciate the fact you’re always working to improve your systems and processes.”