August 26, 2009
Everyone hates to wait in line. Read how some businesses handle this universal issue in an interesting article from The Wall Street Journal. Turns out it isn’t just the time spent waiting in line that bothers people; it’s the perceived lack of “fairness” that has customers seeing red.
Taking the "Mystery" Out of Mystery Shopping
Welcome to "Talking Shop," Beyond Hello’s blog. Find useful tips and tools for clients and mystery shoppers, industry news, secret shopping scam alerts, MSPA happenings, company announcements, and behind-the-scenes sneak peeks into the world of mystery shopping.
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